The Firm WAVE FAQ's
Q: What is the WAVE?
A:
The FIRM has taken its proven training methodology to a whole new level with the Wave. The anchored side of the Wave is the perfect height to tighten and tone your hips, thighs and butt. Plus, you can use this “step” side of the wave for cardio sequences that maximize calorie burning with minimum impact. The rocking side of the Wave is The FIRM’s most exciting innovation yet! When using the Wave as a rocker, your core muscles—your abs, lower back and hips—are constantly engaged. So, you get amazing results through your mid-section while sculpting your upper and lower body. On the Wave, you keep making progress, shedding inches and getting a leaner, more toned body. Every time you step, walk or rock on the Wave, more of your muscles jump into action to stabilize you throughout every move. Plus, the dynamic movement of the Wave requires unique balance, so your core muscles work constantly to chisel your middle in record time. The Wave’s breakthrough design lets you anchor it or let it rock. It’s an ab machine, butt and thigh toner, strength and cardio platform and stretching device that lets you do over 100 exercises in the Wave DVD workouts. With its gentle incline for a natural stepping motion, wider base for added stability, perfect curve for greater range of motion and ideal height for increased calorie burn, the Wave is the ultimate in fun, and fast, results!
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Q: What is included with the WAVE kit?
A:
- The WAVE personal gym
- Ride the WAVE DVD - This easy-to-follow, step-by-step instruction teaches you proper exercise techniques while giving you a great workout. – 10 min.
- Speed Slimming SCULPT DVD - The FIRM's most targeted, super sculpting workout giving you the trim, toned and tight body you've always wanted – 30 min.
- Rock it OFF! DVD - The ultimate high-energy, total body firming and fat-burning cardio and strength interval workout designed to work every inch of your body and maximize your post-workout calories – 40 min.
- Express ABS DVD – Free Bonus! - With Express Abs, you'll improve your core strength, balance and posture in a focused workout with cutting edge abdominal and lower back exercises. – 10 min.
- The WAVE mat - For added stability on any surface
- Success Guide Book – filled with exclusive tips and tricks, 7 Day Detox plan, 30 day Mix & Match meal plan to achieve your results even faster, 8 week workout rotational calendar, motivation and so much more!
- The WAVE Learn the Moves Wall Chart – teaching you the basic 3 stances and 3 moves in easy to follow images, the wall-chart is all you need as a basis to rock the WAVE
- Rock Solid Buns DVD – A comprehensive lower body workout to buff your ASSets – butt, hips and thighs. – 30 min.
- The WAVE Band – works perfectly with your WAVE, amplifying your resistance and sculpting your body.
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Q: How much does The Firm WAVE cost?
A:
The WAVE can be yours with two easy payments of just $29.95 (+s&h).
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Q: What are the dimensions of the WAVE personal gym?
A:
The WAVE personal gym is 28” x 14” x 6.5”.
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Q: What is the Weight Limit of the WAVE?
A:
The weight limit of the WAVE is 275 pounds.
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The Firm Believer's Web Club FAQs
Q: I forgot my password to The FIRM Believers Club, what do I do?
A:
The Clubhouse login page offers online password retrieval. Your password will be emailed to you.
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Q: I am having problems logging into The FIRM Believers Club, what do I do?
A:
Click here for information on troubleshooting login difficulties.
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Q: How do I cancel my club membership?
A:
Please feel free to contact customer service at CustomerService@FirmDirect.com for assistance.
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FIRM DVD Club FAQ's
Q: How do I get more workouts?
A:
Love the FIRM as much as we do? Then become a real FIRM Believer. Get more workouts and join the exclusive FIRM DVD club. Best of all - The FIRM Master Instructors will send you a FREE Rock Solid CARDIO Workout DVD for your WAVE just for signing up! Starting today, and then about every three months, you’ll automatically receive a set of six unique FIRM workout DVD’s. There is no minimum to buy and you may cancel any time by calling us toll-free at 1-866-745-8416, or return any shipment for a product refund, less shipping and handling. The FIRM guarantees you’ll see visible results in 10 workouts, and you’ll really stay motivated with the diverse workouts in this extraordinary offer!
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Q: What are the titles of The FIRM DVD club?
A:
There are many great titles that come in the club. In your first shipment you will receive:
- FREE - Rock Solid Cardio
- Total Body Toner
- Cardio Inferno
- Burn & Shape
- Total Body Time Crunch
- Bootcamp Maximum Calorie Burn
- Total Body Lite
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Q: How many shipments are in the DVD continuity Program?
A:
There are six shipments in total.
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Q: What is the cost of each shipment ?
A:
Starting when you sign up, and then about every three months, you’ll automatically receive a set of six unique FIRM workout DVD’s for just three easy monthly installments of $29.90 (+S&H) and handling.
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Q: How do I cancel my DVD club subscription?
A:
There is no minimum to buy and you may cancel any time by calling us toll-free at 1-866-745-8416, or return any shipment for a product refund, less shipping and handling.
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WAVE Speed Slimming System Deluxe Upgrade FAQ's
Q: What is the WAVE Speed Slimming System Deluxe Upgrade?
A:
The Wave Deluxe Upgrade is a great way to take your body sculpting to the next level. Included in the kit are two more great workouts designed to get ultimate results in minimum time:
- Rock Solid Abs DVD – Gives you the flat, fat-free sexy as of your dreams - 30 min.
- Rock Solid CARDIO DVD - A fat-burning, body-shaping cardio workout that strengthens your heart and muscles while it energizes your whole body - 30 min.
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Q: How much does the WAVE Speed Slimming System Deluxe Upgrade cost?
A:
It is only $29.90 (+ s&h).
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Q: How can I order the WAVE Speed Slimming System Deluxe Upgrade?
A:
Follow this link and you will be able to order the FIRM Wave Speed Slimming System Deluxe Upgrade.
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The Firm WAVE General FAQ's
Q: When will my order ship?
A:
We try to ship all orders within five to seven business days from the day the order was placed.
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Q: How can I check the status of my order?
A:
If you supplied an email address at the time you ordered, we will send you an Order Confirmation email confirming the items, pricing, and shipping address. Your order should ship within five to seven business days after you receive your order confirmation email and can usually expect arrival within two to four weeks. When your order ships we will send you a second Shipment Confirmation email will be sent with a tracking number that you may use at www.fedex.com to track your package. If you did not supply an email address or have not received a Shipment Confirmation email, please feel free to contact customer service at customerservice@FirmDirect.com for your order and tracking information.
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Q: How is my order being shipped to me?
A:
We use different ship methods depending on the products you ordered and the destination of the shipment. We primarily use Fed Ex Home Delivery and First Class US mail. All orders going to Canada ship via Canada Post, and may take an additional 7 business days to be received. If you provided us with an email address, we will send you a shipment confirmation email detailing the shipment method and tracking information (when available).
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Q: What is your return policy?
A:
If you are not completely satisfied with your purchase you may return the item within 30 days and receive a refund. Original shipping and handling charges are non-refundable. Please review the back of your packing slip, or contact Customer Service for details.
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Q: What if I receive a defective or damaged item?
A:
Please feel free to contact our customer service department. They will be happy to assist you.
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Q: What is Express Shipping?
A:
Express Shipping means that you will be able to start working out with The Firm WAVE™ in just 7-10 business days after you place your order because we use expedited shipping services to get your order to you even faster. Normally it can take up to four to six weeks to deliver the product to you, but with the free upgrade to Express Shipping, the waiting is over!
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Q: What is Priority Upgrade?
A:
By choosing to pay in one easy payment (instead of two monthly payments), you will automatically be placed in the high priority queue for shipping and you will be first in line to ship. Customers choosing PRIORITY UPGRADE for their orders make one payment of $59.90 (+s&h) instead of two payments of $29.95 (+s&h).
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Q: Do you currently ship orders outside of the US?
A:
We currently ship to US, Canada and US Territories only. Please allow an additional 7 business days for these shipments.
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Q: Are there any additional charges for orders shipped outside of the contiguous US?
A:
Please be advised that all customers outside the US must add $5.95 to the cost of S&H for all items, and generally add an additional 7 business days to the standard transit time. In addition, Canadian orders must add 7% GST.
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Q: I did not get an order confirmation email. Now what?
A:
Please check your spam folder. If you use Spam Blocking software please be sure to allow messages from www.FirmDirect.com to receive your shipment confirmation email.
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Q: How do I add The Firm™ to my email address book?
A:
Adding The Firm™ to your email address book depends on which type of email server you use. Click here for more information.
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Q: Can I pay with a check or money order?
A:
We do accept checks and money order as payment. To receive your order quickly, you may order with the convenience of e-Check. Just call 800-886-5124 to order with e-check.
Or you can send a check or Money order for $79.85 total - That is $59.90 for The FIRM Wave™ and $19.95 shipping and handling to:
The FIRM Wave
PO BOX 856
Dover, DE 19903-0856
Please allow 4-6 weeks for delivery of your order, if you pay by check or money order.
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Q: Do you accept e-Checks?
A:
Paying by e-Check offers the security and convenience of paying by check, with the speed and security of paying with credit card. Contact our ordering department at 800-886-5124 to place your fast, easy, and secure e-Check order. Note – this phone number is for ordering The Firm WAVE only.
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Q: Where can I find more FIRM titles and products?
A:
We carry many more FIRM titles and accessories in The FIRM store: http://www.firmdirect.com/firm/ecs/main/store.html.
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Q: How do I contact the Customer Service Team?
A:
If you have any questions or concerns about your order or to update your information, please contact Customer Service at:
Email: CustomerService@FirmDirect.com
Phone: 1-800-725-9740 (9:00 AM to 6:00 PM ET Sunday-Friday)
Write to:
The Firm Customer Service
PO Box 3556
Boulder, CO 80307-3556
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